Last updated: 10 September 2026
Automatic full refund
- Your listener did not join the call within 10 minutes of the start time.
- Your listener cancelled the booking.
- A technical problem on our side prevented the call from happening.
In these cases you do not need to do anything. The refund is issued to your original payment method within 5 to 7 working days.
If you cancel
- More than 2 hours before the call: full refund.
- Less than 2 hours before the call: 50 percent refund, because the listener has kept that time for you.
- After the call has started, or if you do not join: no refund.
If the call went badly
If a listener broke our code of conduct, ended the call early without reason, or the call could not happen properly, report it from your dashboard within 48 hours. We review every report personally and refund in full where the fault was the listener’s or ours.
First call guarantee
The first 10 minutes of your first call are free. If you end the call within those 10 minutes, you are refunded in full, no questions asked.
How to reach us
Email feelingsout.help@gmail.com with your booking ID. Refunds are processed through Razorpay to the original payment method.